Returns & Refunds Policy

🌼 RETURNS & REFUNDS

Because softness also means care,  for you, and for every piece we send out.

We want you to love your Floura Studio piece.
If something doesn’t feel quite right, we’re here to help.

 

✨ Return Policy

- We accept returns within 30 days of delivery

- Item must be unworn, unused, and in original packaging

- Due to hygiene reasons, worn hair accessories cannot be returned

If your piece doesn’t bloom as expected, we’ll do our best to make it right 💌

 

🕊️ How to Request a Return

1. Email us at flourastudioofficial@gmail.com with:-

      - Your order number

      - A short note about the reason

      - (Optional) A photo if there’s a defect or issue

2. We’ll reply within 1–2 business days

3. Once your return is approved, we’ll send you the return instructions

Please note: Customers are responsible for return shipping unless the item arrived damaged or incorrect.

 

🌸 Refunds

- Refunds are issued to your original payment method after we’ve received and inspected the item

- You’ll receive a confirmation email once your refund has been processed

- Refunds may take 3–5 business days to appear, depending on your bank

🥀 What if my item arrived damaged or wrong?

Oh no — we’re so sorry!
Please email us within 5 days of receiving your order, with clear photos and your order number.
We’ll prioritize a replacement or refund, no bloom should ever arrive wilted 🌷

 

🧡 Thank you

As a small studio, each return is handled personally. We appreciate your patience and understanding as we grow gently and intentionally. Thank you for choosing to wear the bloom with us.